Housing Solutions

About Events & Opportunities

Below is a list of all the ways you can get involved with Neighbours & Neighbourhoods.

The Time/Influence rating shows how much influence on the organisation the activity has, and the time commitment involved.

• Community Activities

  A range of community activities are supported or organised by the group including, DIY workshops, fun days, football tournaments, trips out, clean up days, good citizenship lessons at schools etc.

  Influence

  1

  Time

  1

  View Events

• Focus Groups

  We use focus groups to find out your views on a specific topic. They are small informal events, to help us gain more detailed feedback.

  Influence

  2

  Time

  2

  View Events

• Local Residents Association

  Local Residents’ Associations are a great opportunity to meet with other people who live locally and work together to resolve issues or organise social events.

  Influence

  2

  Time

  2

  Would you like to be involved? Register and Express an Interest.

• MDHA Residents Association

  MDHA Residents Association meets monthly and is involved in many aspects of our work. This includes being consulted on changes to our services, checking policies from the residents’ viewpoint and working with us on the appointment of new contractors.
  
  This group represents the interests of our all residents and are there to make sure that the resident viewpoint is taken into consideration in everything that we do. Three members sit on the Board of Housing Solutions Group.

  Influence

  3

  Time

  3

  Would you like to be involved? Register and Express an Interest.

• Mystery Shoppers

  We use residents as mystery shoppers to test the quality of our customer service against agreed standards. Full training is provided. The mystery shoppers can do this by phone, e-mail, letter, or visit.

  There are no Mystery Shopping opportunities available at the moment but we plan to run some in the future. Mystery shopping requires training and therefore, some more of your time. However, once trained you can take part in any mystery shopping opportunities.

  Please express an interest and we will get back to you with more information about this training.

  Influence

  1

  Time

  1

  Would you like to be involved? Register and Express an Interest.

• Neighbourhood Representative

  We recognise that you want to live in a nice environment. You can help us maintain high standards by becoming a neighbourhood representative. Neighbourhood Representatives can report issues directly to us that need our attention for example, litter, vandalism, graffiti.

  Influence

  2

  Time

  1

  Would you like to be involved? Register and Express an Interest.

• Neighbourhood Walkabouts

   If you have concerns about your local area and you want to let us know, why not join your Tenancy Neighbourhood Officer for an informal walkabout of your local area. This is an opportunity to raise any issues or concerns you have.

  Influence

  2

  Time

  1

  View Events

• Resident Reading Panels

  We want all the written information that is available to residents to be written in plain English, so that it is easy to understand, relevant and useful. Our resident reading panel reads resident literature and give us feedback from a resident perspective.

  Influence

  1

  Time

  1

  Would you like to be involved? Register and Express an Interest.

• Service Forums

  These are informal relaxed events held to provide us with your priorities on how we can improve our services and decide where time and money should be spent. The views and opinions gathered from these have a real impact on what we do.

  Influence

  3

  Time

  2

  View Events

• Surveys

  We carry out regular surveys to check customer satisfaction with our work. If you fill these in you are giving us valuable feedback on our services.

  Influence

  2

  Time

  1

  View Events