About This Site
Neighbours & Neighbourhoods Purpose
We believe that Resident Involvement should be at the heart of everything we do and is essential to the success of our organisation. We recognise that residents should have the final say in what happens to their homes, their neighbourhoods and the service they receive.
There are many different ways you can get involved with our work. You can find out more details by selecting any of the events in the calendar.
With the help of our Residents’ Association Executive Committee we have put together a plan for the year ahead of how we will involve residents in shaping our services and their neighbourhoods.
The Residents’ Association Executive Committee represents the interests of our residents and are there to make sure that the resident viewpoint is taken into consideration in everything that we do. You can find out more about them, who they are, what they have achieved, their future plans and when they meet on this website.
This website has been designed with residents for residents. We hope that we can work together with you and your neighbours to create great neighbourhoods to live in.
Getting Involved – Involvement Options
Below is a list of all the ways you can get involved with Neighbours and Neighbourhoods - The Residents Association. Click each link to find out more:
- Residents Association
- Service Forums
- Focus Groups
- Mystery Shoppers
- Resident Reading Panels
- Community Action Groups
- Surveys
- Neighbourhood Walkabouts
- Complaint, Comments and Compliments
- Community Activities
Symbols show how much influence on the organisation the activity has, or the time commitment involved.
Influence
Time Commitment
If you would like more information on getting involved, or would like to volunteer for any of the activities please contact Johanna Barrett on 0800 876 6060 or email her at .
Residents Association
All our residents have the opportunity to join the Maidenhead and District Housing Association Residents' Association. This group represents the interests of our all residents and are there to make sure that the resident viewpoint is taken into consideration in everything that we do.
Three Members of the Residents’ Association Executive Committee sit on the Board of Maidenhead and District Housing Association. Two members are on the Board of Bridgewater Housing.
Members of the Residents Association are involved in many aspects of our work. This includes being consulted on all changes to our services, checking all our policies from the residents’ view point and working with us on the appointment of new contractors.
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Service Forums
You can come along to one of our regular Service Forums. These are informal relaxed events held to provide us with your priorities on how we can improve our services and decide where time and money should be spent. The views and opinions gathered from these have a real impact on what we do. In the last year we have changed our repair priorities and opening times as a direct result of feedback from our residents.
There are 10 Service Forums covering the following areas:
- Neighbourhood Housing
- Tenancy and estate management, Lettings, Rents, Anti-social behaviour
- Customer Care
- Customer contact centre, Reception, Cash desk
- Asset Management
- Repairs, Aids and adaptations, Planned works (e.g. kitchens, bathrooms)
- Supported Housing
- Specific to housing for those with support needs
- Sheltered Housing
- Specific to housing for elderly people
- Leasehold and Shared Ownership
- Specific to those who own a share in their property
- Slough
- Specific to residents in the Slough area
- Basingstoke
- Specific to residents in the Basingstoke area
- Wycombe
- Specific to residents in the Wycombe area
- Wokingham
- Specific to residents in the Wokingham area
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Focus Groups
We use focus groups to find out your views on a specific topic. They are small informal events, to help us gain more detailed feedback.
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Mystery Shoppers
We use residents as mystery shoppers to test the quality of our customer service against agreed standards. Full training is provided. The mystery shoppers can do this by phone, e-mail, letter, or visit.
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Resident Reading Panels
We want all the written information which is available to residents to be written in plain English, so that it is easy to understand, relevant and useful. We have set up a resident reading panel, which read resident literature and give us feedback from a resident perspective.
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Community Action Groups
We can help you set up a community or residents’ group or a community project.
*Influence and time depends on what the group wants to achieve.
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Surveys
We carry out lots of surveys to check customer satisfaction with our work. If you fill these in you are giving us valuable feedback on our services.
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Neighbourhood Walkabouts
If you have concerns about your local area and you want to let us know, why not join your Area Housing Officer for an informal walkabout of your local area. This is an opportunity to raise any issues or concerns you have. Look on the ‘Neighbours and Neighbourhoods’ website or in Streets Ahead for details of future walkabouts.
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Complaint, Comments and Compliments
We want to hear your complaints, comments and compliments about our service. So please tell us when we are doing something wrong – or right.
All feedback on our services – whether it is good or bad – is valuable. It helps us to put things right when they are going wrong and tells us when the service is great. So please use our complaints scheme as much as possible, as your views and opinions play a major part in shaping our services.
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Community Activities
A range of community activities are supported or organised by the group including, DIY workshops, fun days, football tournaments, trips out, clean up days, good citizenship lessons at schools etc.
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