Terms & Conditions

TERMS OF WEBSITE USE

This page (together with the documents referred to on it) tells you the terms of use on which you, the user of or visitor to the site, may make use of our website www.neighboursandneighbourhoods.co.uk (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about us

www.neighboursandneighbourhoods.co.uk is a site operated by Housing Solutions Limited ("We").  We are registered in England and Wales (an Industrial Provident Society Company with registered number IP27876R) and our registered office is at Crown House, 1 Crown Square, Waldeck, 1 Reform Road, Maidenhead, Berkshire SL6 8BY.

We are regulated by Tenants Services Authority and inspected by the Audit Commission.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with a password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. If you lose your password, please notify us immediately and we will arrange to send you a new one.

When using our site, you must comply with the provisions of our acceptable use policy [See below].

You are responsible for making all arrangements necessary for you to have access to our site.  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed.  We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy [See below].  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Uploading material to our site

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy [See below].  You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty. 

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We monitor material you submit to the Site and have the right to prevent any material or posting appearing on the Site or to remove any material or posting on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy [See below].

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 as amended from time to time. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy [See below].

If you wish to make any use of material on our site other than that set out above, please address your request to Community Liaison (Community.Liaison@housingsolutions.co.uk)

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. 

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. 

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Trade marks

"Housing Solutions Group", "Housing Solutions Group" (logo) "Maidenhead and District Housing Association," "Maidenhead and District Housing Association Residents Association" (logo) and  "MDHA," are UK trade marks of Housing Solutions Limited.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact Community Liaison (Community.Liaison@housingsolutions.co.uk)

Thank you for visiting our site.

PRIVACY POLICY

Housing Solutions Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use [See above] and any other documents referred to on it) sets out the basis on which any personal data we collect from you, the user of our site or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Housing Solutions Limited of Crown House, 1 Crown Square, Waldeck, 1 Reform Road, Maidenhead, Berkshire SL6 8BY.

[Our nominated representative for the purpose of the Act is Housing Solutions Group's Head of Business Improvement.]

Information we may collect from you

We may collect and process the following data about you:

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Where we store your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

Disclosure of your information

We will not provide your personal information to third parties for marketing purposes without your express consent.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

Your rights

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Community Liaison (Community.Liaison@housingsolutions.co.uk)

ACCEPTABLE USE POLICY

This acceptable use policy sets out the terms between you, the user of or visitor to this site, and us under which you may access our website and associated webpages (" "the website" or "site"). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use [See above].

This website and associated webpages (www.neighboursandneighbourhoods.co.uk" or the "site") is operated by or on behalf of Housing Solutions Limited ("we" or "us" as appropriate). Our contact details are as follows at Crown House, 1 Crown Square, Waldeck, 1 Reform Road, Maidenhead, Berkshire SL6 8BY.

PROHIBITED USES

You may use our site only for lawful purposes.  You may not use our site:

You also agree:

INTERACTIVE SERVICES

We may from time to time provide interactive services on our site, including, without limitation:

(interactive services).

Where we do provide any interactive service, we will decide in each case in our sole discretion whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof.

CONTENT STANDARDS

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

Contributions must not:

SUSPENSION AND TERMINATION

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site.  When a breach of this policy has occurred, we may take such action as we deem appropriate. 

Failure to comply with this acceptable use policy constitutes a material breach of the website terms of use [See above] upon which you are permitted to use our site, and may result in our taking all or any of the following actions in our sole discretion:

We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

CHANGES TO THE ACCEPTABLE USE POLICY

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

 

 

 

TERMS AND CONDITIONS FOR THE NEIGHBOURS AND NEIGHBOURHOOD REWARD POINTS SCHEME

The Neighbours and Neighbourhood Reward Points Scheme is operated by Housing Solutions Limited ("We").  We are registered in England and Wales (an Industrial Provident Society Company, registered number IP27876R) and our registered office is at Crown House, 1 Crown Square, Waldeck, 1 Reform Road, Maidenhead, Berkshire SL6 8BY.

These rules govern the collection and use of the reward points.

A resident can register for the reward points scheme by setting up an account on the Neighbours and Neighbourhoods website.  Residents can then earn points by attending qualifying events listed on the website.

Points may be earned by any resident, or household member living in a Housing Solutions property.  Separate reward accounts can be set-up for each individual household member. (See registration page for more details).  Once an account has been set up the resident  can check their reward points balance at any time by going to the members’ page on the site.

If a resident does not have access to the internet the Community Liaison team can set the account up on their behalf and post them a quarterly update of their points. Contact the Community Liaison team on 01628 543124 for more information.

Points will be awarded when a resident attends an event which they have registered their interest in.  Points cannot be redeemed until credited to the resident’s reward account.  If a resident does not attend an event, they will not receive any points. Residents are responsible for making the event facilitator aware of their attendance. Points will be awarded within five working days of an event taking place.

Points have no expiry date but are lost if the resident is no longer a Housing Solutions resident or the Housing Solutions reward scheme is closed. We may suspend or terminate the reward scheme but will give as much notice as we reasonably can before we do so. If this happens all reward accounts will be suspended or terminated.

Except for special bonus points which we will publicise the following points will be awarded for resident involvement:

Events

Points

Surveys     

2

Service Forums

10

Resident Reading Panels

5

Local Residents Association

15

Neighbourhood Walkabouts

10

Mystery Shoppers (with Training)

15
Mystery Shoppers 10

Focus Groups

10

MDHA Residents Association

0

Community Activities

1

Neighbourhood Representative

10

We may alter the method and rate at which points are awarded at our discretion.

We want to make sure that everyone’s voice is heard. Where we are trying to encourage attendance for an event we will advertise bonus or double points or triple points.  The points allowance for these events will differ from that publicised above. Details of the points allocation will be provided on the website.

Residents may redeem the points as part or full payment for rewards from participating providers. Details of participating providers and rewards can be found on the benefits page. Housing Solutions reserves the right to amend the participating providers and rewards at any time.

Where reward points are redeemed for vouchers, the vouchers are subject to the rules of the participating provider. Each voucher represents the value shown on its face. If the goods and/or services exceed the value of the voucher the balance must be paid by the resident to the provider on purchase. If the price of the goods and/or services are less than the voucher value no change will be given unless the provider states otherwise. Each voucher is not valid beyond the expiry date shown on its face. Reward points cannot be used in conjunction with any other offer unless specified. Residents may not redeem points or vouchers for cash.

Vouchers are to be handed to the reward provider at the time of purchase and if all conditions are met you will be entitled to the specified reward.  The voucher is only valid for the reward specified on the voucher.

Points will not be refunded for vouchers not used by their expiry date.  Vouchers are non-refundable. Damaged, defaced or photocopied vouchers will not be accepted by providers.  Vouchers should be treated like cash. We cannot be responsible for any lost or stolen vouchers.

Neither Housing Solutions nor the reward voucher providers are responsible for vouchers lost in the post. Vouchers can be collected from the Housing Solutions Office during office opening times or sent recorded (signed for) delivery. To cover the cost of postage 20 points will be deducted from the residents points balance.  Residents will be asked to confirm their delivery/collection method when redeeming points.

All rewards are subject to availability. We have no responsibility for the quality of any goods or services supplied by the participating providers, or the failure of a provider to honour a redemption or make a specific reward available. All rewards are subject to the conditions (including booking requirement, cancellation restrictions, return conditions, warranties and limitations of liability) of the provider. When points are redeemed we may act as an intermediary between the resident and the provider and we will do what we can to ensure such rewards are supplied by the provider. However, all complaints concerning such goods or services must be addressed to the relevant provider. If a provider becomes liable to make a refund to the resident  the provider cannot credit the refund to your reward account. Refunds are between residents and the provider.

If residents believe at any time that points have been incorrectly redeemed from their reward account they must let us know as soon as possible but in any case within 28 days of the disputed transaction by contacting Community.Liaison@housingsolutions.co.ukWe will make all reasonable endeavours to resolve thequery as soon as possible.

If a resident moves house, please contact us so we can make sure that we transfer the points balance. Residents should email Community.Liaison@housingsolutions.co.ukwith their new details.

We may, on notifying the registered resident immediately suspend or terminate the Neighbours and Neighbourhoods rights of a resident or close their neighbours and neighbourhoods reward account if: they breach the following rules,

If a Neighbours and Neighbourhoods reward account is closed the resident’s rights to redeem points from that account are lost.

Residents have the right to close their Neighbours and Neighbourhoods reward account at any time.  To do so please contact Community.Liaison@housingsolutions.co.uk

We may make changes to these rules and will give the registered residents as much notice as we reasonably can. Registering for a Neighbours and Neighbourhood reward account will constitute acceptance of these rules.

If a resident has a complaint concerning their reward account please contact Community.Liaison@housingsolutions.co.uk. All complaints will be dealt with via the Housing Solutions complaints policy as set out on the website (Complaints policy)